Privacy Policy

Elevate Mobility Occupational Therapy Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (www.elevatemobility.ca).

Last Updated: September 7, 2025

1. Information We Collect

We collect personal information you provide directly to us, such as when you contact us via our website’s form, email, or phone. This may include your name, email address, and phone number.

We also collect non-personal information automatically when you use our website. This includes:

  • Website Usage Data: Information about how you interact with our website, such as the pages you visit, the time and date of your visit, and the referring website. We use tools like Google Analytics for this purpose.

  • Cookies and Tracking Technologies: We use cookies to improve your website experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, but please note that some parts of the website may not function properly without them.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Respond to Inquiries and Provide Services: We use your personal information to communicate with you and fulfill your requests for our services.

  • To Improve Website Functionality: We analyze website usage data to improve our website's design, content, and performance, ensuring it is as user-friendly as possible.

  • To Communicate Updates: If you have opted-in to receive communications from us, we may use your contact information to send you updates, resources, or other relevant information.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our website and delivering our services, such as website hosting and analytics providers. These third parties are bound by strict confidentiality agreements and are only permitted to use your information for the purpose of providing services to us.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, including Secure Sockets Layer (SSL) encryption, to safeguard data transmitted through our website.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

You have the right to request access, correction, or deletion of your personal information. You may also object to the processing of your data or request that we restrict its use. To exercise these rights, please contact us using the information below.

7. Compliance and Professional Standards

As a regulated health professional in Ontario, we are an Information Health Custodian under the Personal Health Information Protection Act (PHIPA). We are committed to protecting your personal health information in accordance with this act and its regulations. Furthermore, we adhere to the professional standards and guidelines set forth by the College of Occupational Therapists of Ontario (COTO), the regulatory body for occupational therapy practice in Ontario.

8. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under this policy will be resolved in the courts of Ontario.

9. Updates to this Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@elevatemobility.ca

  • Phone: (514) 898-4264