Frequently asked questions

Answers to common questions about in-home occupational therapy, funding programs, and what to expect when working with Elevate Mobility.

We understand that navigating occupational therapy and equipment funding can feel overwhelming. This page answers some of the most common questions clients and families have about how we work, how to get started, and what you can expect.

  • Elevate Mobility provides in-home occupational therapy services across Ottawa and Eastern Ontario, including Cornwall, Morrisburg, Winchester, and Chesterville.

  • The Assistive Devices Program (ADP) is a government-funded program through Ontario’s Ministry of Health. It helps cover the cost of mobility aids such as rollators, wheelchairs, and seating. If you're eligible, ADP typically pays 75% of the cost, and we guide you through the entire application process.

  • No. You can contact us directly to book an in-home assessment. If you’re working with a physician or other health provider, we’re happy to collaborate.

  • We aim to book assessments within 7 days of your initial inquiry. We also prioritize clear and quick communication with vendors to keep things moving smoothly.

  • Fees range from $80 to $500 depending on the type of service provided. You’ll receive a detailed invoice, which may be eligible for private insurance reimbursement.

  • You can call (514) 898-4264, email info@elevatemobility.ca, or fill out the contact form on our website. We aim to return all messages within 1–3 business days.

  • Yes. We also offer home safety assessments and equipment recommendations, including grab bars, toilet seat elevators, and lift chairs.