Common Questions

Elevate Mobility provides in home occupational therapy services across Ottawa and nearby surrounding communities, including Kanata, Nepean, Barrhaven, Orleans, Gloucester, Stittsville, Manotick, and Greely. Whether you live in the city center or local outlying areas, we bring practical, client focused care directly to your doorstep.

To see our complete local travel radius, explore our Areas We Serve page. Have questions about your specific address? Call us at 613-532-8007 to confirm therapist availability in your neighborhood.

The Assistive Devices Program (ADP) is a government funding program that helps eligible adults access mobility equipment like walkers, wheelchairs, and seating components. Our occupational therapists complete the assessment, make recommendations, and guide you through the application process to maximize your chances of funding approval.

Yes. We provide direct billing for clients funded by the Ontario Disability Support Program (ODSP). With pre-approval from your case manager, we coordinate billing and documentation to make access to occupational therapy as seamless as possible.

A doctor’s referral is not required for in-home occupational therapy services. We work with clients directly to complete assessments, make recommendations, and provide reports that can be shared with your care team or healthcare providers if needed.

We strive to provide timely appointments, often within a few days to a couple of weeks depending on your location and availability. Our goal is to reduce wait times and help you access mobility aids and home safety support as quickly as possible.

Service fees vary depending on the type of assessment and the level of support required. During your initial phone call, we provide a clear overview of costs and funding options, including ADP or private insurance. Fees range from $80 to $500.

You can call (514) 898-4264, email info@elevatemobility.ca, or fill out the contact form on our website. We aim to return all messages within 1–3 business days.

Absolutely. Our occupational therapists assess all aspects of home safety, mobility, and daily activities. Recommendations can include grab bars, raised toilet seats, shower chairs, home modifications, adaptive tools, and caregiver training to promote safe and independent living.

Occupational therapy assessments for adults in the community are generally not covered by OHIP. However, funding for specific equipment may be available through ADP, ODSP, or private insurance, and we guide you through all applicable programs.